Delivery (postage and packing) is free of charge on all orders over £30. On orders under £30, delivery costs just £3.95.
Please note that some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
Free delivery applies to orders going to a single address. For items going to different addresses please go through the ordering and checkout procedure for each address.
As the majority of non-personalised products are kept in stock, orders received before 2.30pm will be despatched the same day. Orders received after 2.30pm will be despatched the following day. Your order should arrive within 1 to 3 days. Personalised items have varying lead times and these are stated with the product details.
We offer an express service on the majority of our personalised items. Call us FREE on 0800 033 6116 for details.
Your order will be sent by Royal Mail or courier service, depending on the size and value of your order. Please note that our standard UK delivery method is Royal Mail 1st Class and as this is not a guaranteed service, we are unable to guarantee delivery time. If you require your order urgently, we recommend you upgrade to our Express Next Day Guaranteed Delivery service.
We offer a guaranteed next day delivery service for orders received before 3.00pm to mainland UK addresses at a cost from £5.95. If you are ordering on a Friday, your order will be delivered on the following Monday. This service is dependant on the size and weight of your order. For all next day delivery orders, please call us on 0800 033 6116 to place your order and we will confirm despatch details and costs.
Please note that a signature will always be required for next day deliveries so wherever possible, please provide an address where the delivery can be accepted. If delivery is not possible, a card will be left and the item returned to the local depot.
We do not currently ship outside of the United Kingdom. Many of our customers requiring overseas delivery supply a UK address and organise to have their goods shipped onto their final destination.
All personalised items are made to order and have varying lead times which are stated with the product details. Please note that all lead times are quoted in 'working days' i.e. excluding weekends and Bank Holidays. If your order includes personalised and non-personalised items, we will normally send your non-personalised items to you immediately and your personalised items will follow. If you would like your personalised items to be sent by a guaranteed courier delivery service, please contact us on 0800 033 6116 and we will be able to take payment for the additional delivery charges.
We offer an express service on the majority of our personalised items. Call us FREE on 0800 033 6116 for details
Please e-mail us at firstname.lastname@example.org or call our customer services line on 0800 033 6116 if you have any questions relating to our delivery services. Our lines are open between 9am and 5.30pm, Monday to Friday.