Where do you ship to and how much does it cost?
view details

FREE UK Mainland Delivery

Delivery (postage and packing) is free of charge on all orders over £30. On orders under £25, delivery costs just £3.95.

Please note that some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

Free delivery applies to orders going to a single address. For items going to different addresses please go through the ordering and checkout procedure for each address.

Despatch Information

As the majority of non-personalised products are kept in stock, orders received before 2.30pm will be despatched the same day. Orders received after 2.30pm will be despatched the following day. Your order should arrive within 1 to 3 days. Personalised items have varying lead times and these are stated with the product details.

We offer an express service on the majority of our personalised items. Call us FREE on 0800 033 6116 for details.

Your order will be sent by Royal Mail or courier service, depending on the size and value of your order. Please note that our standard UK delivery method is Royal Mail 1st Class and as this is not a guaranteed service, we are unable to guarantee delivery time. If you require your order urgently, we recommend you upgrade to our Express Next Day Guaranteed Delivery service.

Express Next Day Guaranteed Delivery

We offer a guaranteed next day delivery service for orders received before 3.00pm to mainland UK addresses at a cost from £5.95. If you are ordering on a Friday, your order will be delivered on the following Monday. This service is dependant on the size and weight of your order. For all next day delivery orders, please call us on 0800 033 6116 to place your order and we will confirm despatch details and costs.

Please note that a signature will always be required for next day deliveries so wherever possible, please provide an address where the delivery can be accepted. If delivery is not possible, a card will be left and the item returned to the local depot.

International Orders

We do not currently ship outside of the United Kingdom. Many of our customers requiring overseas delivery supply a UK address and organise to have their goods shipped onto their final destination.

Personalised Items

All personalised items are made to order and have varying lead times which are stated with the product details. Please note that all lead times are quoted in 'working days' i.e. excluding weekends and Bank Holidays. If your order includes personalised and non-personalised items, we will normally send your non-personalised items to you immediately and your personalised items will follow. If you would like your personalised items to be sent by a guaranteed courier delivery service, please contact us on 0800 033 6116 and we will be able to take payment for the additional delivery charges.

We offer an express service on the majority of our personalised items. Call us FREE on 0800 033 6116 for details

Any Questions?

Please e-mail us at info@aspenandbrown.com or call our customer services line on 0800 033 6116 if you have any questions relating to our delivery services. Our lines are open between 9am and 5.30pm, Monday to Friday.

Why should I shop at Aspen & Brown?
view details

Here are just some of the reasons why you should shop at Aspen & Brown:

UNIQUE PRODUCTS

We pride ourselves on bringing you unique products that you will not find on the high street. Many items are exclusive to us and therefore you won’t be able to buy them anywhere else.

QUALITY

The majority of our gifts are lovingly made by hand by skilled craftspeople. Where items are mass produced we are continually working to ensure that these are produced in an ethical way.

VALUE FOR MONEY

Our personalised range starts from as little as £4.95. We have expanded our range of lower priced gifts: over 60% of the range is priced at £20 or under and over 85% is priced at £30 or under.

FREE DELIVERY

Delivery (postage and packing) is free of charge on all orders over £20. On orders under £20 delivery costs just £2.95.

FAST DELIVERY

Stock items are packed and despatched within 24 hours of receiving your order and the majority of orders are delivered within 1 to 3 working days. However, if you require guaranteed next day delivery, we can organise this as long as you place your order before 2pm – please call 0800 033 6116for details.

CUSTOMER CARE

We are passionate about giving our customers unrivalled customer care and will go to great lengths to ensure your satisfaction. We do not have an automated phone system as we like speaking to you! Our experienced team knows our products inside out so please do call.

CONFIDENTIALITY

We do not believe that your personal details are ours to sell so, unlike most other companies, we promise to never pass these on to any other company.

I am in the UK. When will my products arrive?
view details

As the majority of non-personalised products are kept in stock, orders received before 2.00pm will be despatched the same day. Orders received after 2.00pm will be despatched the following day. Your order should arrive within 1 to 3 days. Personalised items have varying lead times and these are stated with the product details.

Your order will be sent by Royal Mail or courier service, depending on the size and value of your order. Please note that Royal Mail standard 1st Class delivery is not a guaranteed service and we are therefore unable to guarantee delivery time. If you require your order urgently, we recommend you upgrade to our Express Next Day Guaranteed Delivery service. You will be contacted if there are any anticipated delays.

All personalised items are made to order and have varying lead times which are stated with the product details. Please note that all lead times are worst case scenarios and are quoted in 'working days' i.e. excluding weekends and Bank Holidays. If your order includes personalised and non-personalised items, we will normally send your non-personalised items to you immediately and your personalised items will follow. If you need your items for a specific date and therefore sent by a guaranteed courier delivery service, please contact us on 0800 033 6116 and we will be able to take payment for the additional delivery charges.

Why register and what is involved?
view details

Registering takes just a few minutes, but will save you lots of time as you will not have to re-enter your contact details each time you make a purchase. You will be able to view your order history via the website and also be able to take advantage of other planned website developments such as an e-mail reminder service to ensure you won't miss any important occasion. When you register, you will also be given the option to receive regular updates on products, special offers and website developments.

Aspen & Brown takes your privacy and security very seriously and is committed to safeguarding your personal details. Please see Privacy and Security for further information.

To register, simply enter a memorable password when prompted to do so on the Customer Details page when placing your first order.

For subsequent orders, just enter your email address and password to retrieve your address details.

How do I know my personal details are secure?
view details

We take your Privacy and Security very seriously. The Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter is encrypted by secure server software before it is safely transmitted across the internet.

We are members of the SafeBuy Assurance Scheme for web-based retailers. This scheme is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.

The Scheme, amongst other things, requires web retailers to:

  • Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications;
  • Conform to the Data Protection Act 1998;
  • Provide security for the processing of credit card transactions;
  • Include physical location and contact details for themselves on their website;
  • Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures;
  • Advise the consumer if 'cookies' are required for the processing of data;
  • Not use 'spam' for marketing purposes
How do I log in to my account on AspenandBrown.com?
view details

Once you have registered with us, you will be able to log onto the website at any time by clicking on 'My Account' on the top right hand side of the screen. You will be required to enter your e-mail address and password.

I have forgotten my password – how can I log in to my account?
view details

To retrieve your password, simply click on the 'Forgot Your Password' link on the 'My Account' screen. Enter your e-mail address and click 'EMAIL ME', and we will e-mail you your password immediately.

What payment methods do you accept?
view details

Online

We accept secure online payment using any of the following credit cards:

Visa, MasterCard, Delta, Maestro, Solo, JCB and Visa Electron.

All online transactions are processed using WorldPay, one of the UK's leading providers of secure online payment solutions.

By Phone

Your order will be processed more efficiently if you purchase using our website, however, if you prefer, you can call our Orderline on 0800 033 6116. Our Orderline is open 9.00am - 5.30pm Monday to Friday.

By Post

You can send your order by post, making your cheques payable to 'Aspen & Brown'. Please ensure that you include full details of the products you require and any personalisation. If you have a copy of our current brochure, you can post the order form to: Aspen & Brown, PO Box 434, Harpenden, AL5 4WZ. You can request a copy of our brochure by using the Brochure Request form. Any items paid for by cheque will not be despatched until the cheque has cleared.

Are credit card transactions on your Website secure and safe?
view details

All transactions on our website are very secure. Our site uses Secure Socket Layers (SSL) and 128 bit encryption, the most advanced technology available. It is statistically safer to use your credit card over the Internet than in a restaurant or shop.

In the highly unlikely event that unauthorised charges are made on a credit card due to an AspenandBrown.com transaction, the cardholder will not be held liable.

We are members of the SafeBuy Assurance Scheme for web-based retailers. This scheme is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.

The Scheme, amongst other things, requires web retailers to:

  • Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications;
  • Conform to the Data Protection Act 1998;
  • Provide security for the processing of credit card transactions;
  • Include physical location and contact details for themselves on their website;
  • Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures;
  • Advise the consumer if 'cookies' are required for the processing of data;
  • Not use 'spam' for marketing purposes
How will I know that my order is being processed?
view details

When you successfully place an order online, you will receive an order acknowledgement within a few minutes, providing you gave your correct e-mail address. This confirmation will include full details of your order and your unique order reference. If you do not receive this e-mail confirmation, please Contact Us.

How do I purchase items to be delivered to different addresses?
view details
To simplify the checkout procedure, you will need to go through the ordering and checkout procedure for each address.
How long will it take to receive my personalised items?
view details

You will find delivery times for personalised items on the product detail page. Please note, however, that the times quoted are worst case scenarios in order to avoid customer disappointment. We make every effort to send your order as quickly as possible. If there are any unexpected delays, you will be informed by e-mail immediately.

Please note that personalised and non-personalised items sent to the same address will be shipped together. If you would like your non-personlaised items to be sent separately, please call us on 0800 033 6116 and we will be able to take payment for the additional delivery charges.

I represent a company and am interested in your gifts for our staff and/or clients.
view details

We have a wide range of quality and innovative corporate gift ideas and welcome the opportunity to discuss your requirements. Please Contact Us with details of your enquiry.

How do I return goods?
view details

If you are not delighted with your purchase, please do contact us immediately on 0845 371 1171. We will ask you to return the item in its original condition and packaging within 14 days of receipt for a full refund, less delivery costs. Please note that personalised items can only be returned or exchanged if faulty.

If the item is faulty or the delivery incorrect, we will refund any Royal Mail 1st Class return postage costs.

Please return your product by 1st Class Royal Mail (enclosing a note with details of any faults and/or damage where applicable) in its original condition and packaging, and send to:

Aspen & Brown
Fairoak
Norton Fitzwarren
Taunton
Somerset
TA4 1BZ

The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you retain proof of postage, as you will need this to make a claim from the Royal Mail should your package be lost. Please do not return your goods by Royal Mail Special Delivery as we are unable to refund the additional cost of this priority service. If you are in any doubt or have any questions regarding the return of goods, please contact us on 0845 371 1171.

Can I return a personalised item?
view details

Due to the nature of personalised goods, we are unable to offer refunds on these items as they have no resale value. If you are in any doubt about the suitability of an item, then we recommend that you contact us first on 0845 371 1171 for a fuller description before you decide to make a purchase.

Do you take orders by telephone?
view details

While we encourage customers to order on-line for the fastest service, we understand that some customers may wish to place orders by phone. Please call 0800 033 6116 to speak to a member of our team. While we endeavour to answer all calls personally, there will be times when you will be prompted to leave a message and we will call you back.

Why do I have to re-enter my credit card details each time I purchase something from the site?
view details

We do not store credit card information on our servers as this would cause a potential security risk. Entering your credit card details each time you visit the site ensures your payment will be processed in a completely secure environment and your information will only be visible by our Payment Service Provider.