Terms and Conditions
Privacy and Security Policy
Aspen & Brown is committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998. You can check the information that we hold about you by logging on to our website and checking your Account. You may update your personal information online.
An order may be cancelled without reason up to fourteen days after receipt of the order. Payment for the goods will be refunded within 30 days of receipt of the returned goods. The customer will be responsible for all postage costs.
The address for returns is:
Aspen & Brown
Please note, if you contact us after fourteen days, Aspen & Brown has the right to assume that the order has progressed to completion. You will therefore not have the automatic right to a refund.
Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.
Terms and Conditions of Sale
The 'Company' means Small Matters Limited. The 'Purchaser' means the person whose order is accepted by the company. The 'Recipient' means the person who receives the goods from the Company as directed by the Purchaser.
- Prices & Taxes
All prices quoted on this Website are, where appropriate, inclusive of VAT at the current rate. The confirmation of despatch e-mail includes a VAT receipt for users who can reclaim VAT. A Purchaser from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address. For EU users that can reclaim VAT (i.e. businesses), you will be prompted for your VAT number during the checkout procedure. Any customs or import duties levied once the package reaches the destination country of the Purchaser will be the responsibility of the Purchaser as the Company have no control over these charges.
The Company will use their reasonable endeavours to deliver goods promptly but cannot accept any liability for delay in delivery for any cause.
The Company will fully refund any goods that are returned by the Purchaser within fourteen days of receipt. The Purchaser is responsible for the cost of returning any goods unless the Company deems them to have been damaged or faulty on arrival. All goods must be returned complete, in perfect condition, unused, and in original packaging (see Returns for further information).
- Governing Law and Contract Formation
At the point an order is submitted, it is deemed that the Purchaser has agreed to, and is bound by, the terms and conditions herein described by the company. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Company sends the e-mail confirmation to the Purchaser (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and the Purchaser and the Company irrevocably submit to the non-exclusive jurisdiction of the English Courts.
- Statutory Rights
Nothing in the Terms and Conditions of Sale shall affect the Statutory Rights of the Purchaser.
To the fullest extent permitted at law, the Company is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, the Company does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
Any links to other websites operated and controlled by parties other than the Company are provided for your convenience only and their inclusion does not imply any endorsement of material on such websites.
All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Website are copyright of the Company and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. The Company grant permission for materials on this site to be copied and printed for the sole purpose of placing orders with the Company. Any other use of materials on this site is strictly prohibited unless the user has previously obtained written permission from the Company.
- Personalisation and Infringement of Copyright
Users hereby agree to indemnify us in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, design, or any other proprietary or personal rights contained in any items personalised for you. We may decline any order for personalisation that we feel are offensive or illegal. We reserve the right to reject an order if we suspect that it is not a legitimate order.