Terms and Conditions

Privacy and Security Policy

Aspen & Brown is committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998. You can check the information that we hold about you by logging on to our website and checking your Account. You may update your personal information online.

  • What we will do with your contact information

    Aspen & Brown will never disclose any of your personal details to any third party, unless legally obliged to by UK Government authorities. We will use this information to send you an e-mail newsletter every month to keep you informed of new products and seasonal offers.
  • Opt out

    When you register on the site you will be given the opportunity to opt out of receiving any communication from us other than that required to process your registration or subsequent orders. At any point you can change this preference in your account details.

    In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03, we do not send random marketing emails to personal email addresses (spam).

  • E-mail reminders and opt in

    In order to receive e-mail reminders from Aspen & Brown you must opt in to receive communications from us. You will always be given the option to "opt-out" of our mailing list (postal or e-mail).
  • Cookies

    In order to improve the service offered to you, technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a "cookie" which would be stored on your computer.
  • Security of personal Information

    All of the personal information you enter, including your name, address and password, are held securely in our database. This ensures that no unauthorised users can access the data.
  • Passwords

    If you have forgotten your password, you can click on the forgot your password button which will prompt you to enter your email address. You will then be automatically sent your password.
  • Credit card transactions

    Your card details are transferred directly to our Payment Service Provider (www.worldpay.com/) for immediate authorisation and are not recorded or stored in our database, or viewable by any of our staff. Once we have received authorisation from our Payment Service Provider we will confirm your order.

An order may be cancelled without reason up to fourteen days after receipt of the order. Payment for the goods will be refunded within 30 days of receipt of the returned goods. The customer will be responsible for all postage costs.

The address for returns is:

Aspen & Brown
Norton Fitzwarren
United Kingdom

Please note, if you contact us after fourteen days, Aspen & Brown has the right to assume that the order has progressed to completion. You will therefore not have the automatic right to a refund.


Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

 Terms and Conditions of Sale
  • General

    The 'Company' means Small Matters Limited. The 'Purchaser' means the person whose order is accepted by the company. The 'Recipient' means the person who receives the goods from the Company as directed by the Purchaser.
  • Prices & Taxes

    All prices quoted on this Website are, where appropriate, inclusive of VAT at the current rate. The confirmation of despatch e-mail includes a VAT receipt for users who can reclaim VAT. A Purchaser from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address. For EU users that can reclaim VAT (i.e. businesses), you will be prompted for your VAT number during the checkout procedure. Any customs or import duties levied once the package reaches the destination country of the Purchaser will be the responsibility of the Purchaser as the Company have no control over these charges.
  • Delivery

    The Company will use their reasonable endeavours to deliver goods promptly but cannot accept any liability for delay in delivery for any cause.
  • Returns

    The Company will fully refund any goods that are returned by the Purchaser within fourteen days of receipt. The Purchaser is responsible for the cost of returning any goods unless the Company deems them to have been damaged or faulty on arrival. All goods must be returned complete, in perfect condition, unused, and in original packaging (see Returns for further information).
  • Governing Law and Contract Formation

    At the point an order is submitted, it is deemed that the Purchaser has agreed to, and is bound by, the terms and conditions herein described by the company. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Company sends the e-mail confirmation to the Purchaser (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and the Purchaser and the Company irrevocably submit to the non-exclusive jurisdiction of the English Courts.
  • Statutory Rights

    Nothing in the Terms and Conditions of Sale shall affect the Statutory Rights of the Purchaser.

To the fullest extent permitted at law, the Company is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, the Company does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

  • Links

    Any links to other websites operated and controlled by parties other than the Company are provided for your convenience only and their inclusion does not imply any endorsement of material on such websites.
  • Liability

    The Company shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law. The information contained in the site may contain technical inaccuracies or typographical errors and the Company shall not be liable for any inaccuracies or errors. In addition, the Company has no duty to update this site or the content hereof and the Company shall not be liable for any failure to update such information. Further, the Company is neither responsible nor liable for your use of other websites which you may access via links within this site. The Company does not control these websites and is not responsible for their content. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with the Company. Any goods that users order from any website to which you link from this site are subject to the terms and conditions applicable to such website and the Company shall have no liability to you in respect of the same. These websites may collect data or solicit personal information from you. Those sites are not subject to the Company Privacy Policy and the Company is not responsible for the privacy policies on those sites, or the use of any information those sites may collect.

All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Website are copyright of the Company and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. The Company grant permission for materials on this site to be copied and printed for the sole purpose of placing orders with the Company. Any other use of materials on this site is strictly prohibited unless the user has previously obtained written permission from the Company.

  • Personalisation and Infringement of Copyright

    Users hereby agree to indemnify us in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, design, or any other proprietary or personal rights contained in any items personalised for you. We may decline any order for personalisation that we feel are offensive or illegal. We reserve the right to reject an order if we suspect that it is not a legitimate order.